Solarama LLC

Terms of Service

Last updated September 22, 2026

These terms apply when you book or use a service from Solarama LLC, a licensed Florida solar contractor (license CVC57175), or use solarama.us. Booking with us or using our website means you agree to them. “We” and “us” mean Solarama LLC. For a new solar installation, the written agreement you sign for that job also applies, and where the two differ, that agreement wins.

1 Prices and quotes

• Your price is in your quote or booking confirmation, and that is the price that applies. Prices on our website can change, and prices mentioned by phone or text before a visit are estimates.
• Paid on-site visits have a minimum charge, and we’ll tell you the amount before you book. If a repair needs more time than your visit covers, we’ll ask you before continuing.
• Any parts or equipment not included in your price are quoted, and approved by you, before we install them.
• New solar installations, and any other work without a listed price, are priced by written quote.
• Free consultations and evaluations are free, with no deposit and no obligation.

2 Booking, deposits and payment

• On-site visits are booked at least two days ahead, Monday to Saturday, in an arrival window.
• A deposit secures a paid on-site visit, and it counts toward your total.
• The rest is due when the work is done. Card payments are processed by Square.
• Services we do remotely are paid in advance.

3 Changing or canceling a visit

You can cancel or reschedule at no charge with at least 24 hours’ notice. Call 407-900-6055 or email support@solarama.us .

If we need to reschedule for weather, safety or illness, we’ll contact you as early as we can to find a new time.

4 Access and safety

• Please give us accurate details and safe access: gate codes, pets secured, and a clear path to your equipment.
• For your safety, we will never ask you to go on your roof, use a ladder or tools, remove any metal cover, or touch wiring, connectors or conduit. At your electrical panel, only the outer door ever opens; the metal cover behind the breakers stays on.
• If your system has a problem, we may ask you to check its lights and send us a photo, follow written steps on your phone to reconnect it to your Wi-Fi, or open a plastic lid that releases by hand. At the panel, the most we’ll ever ask is that you switch one clearly labeled solar breaker fully off and back on, once, if it has tripped and you’re comfortable doing it. If it trips again, leave it off and call us. These steps are always optional; you can ask for a visit instead.
• If you rent your home, please leave these steps to us.
• If you notice smoke, sparks or a burning smell, call 911 first, then call us.
• If we can’t get safe access when we arrive, we’ll work with you on a new time.

5 Photos

Photos you send us, and photos we take on site, help us diagnose your system and keep a record of the job. We keep them with your record.

6 Our virtual assistant and recorded calls

Our phone line is answered by Alex, our virtual assistant, who can answer questions, give prices and book appointments, and who also makes some follow-up calls for us. Calls with Alex are recorded and transcribed. Our Privacy Policy explains how we handle them.

7 Solar monitoring plan

• The plan covers 12 months of monitoring from the date you pay. It’s a single payment. It never renews or charges you automatically.
• Monitoring is for SolarEdge systems. You connect yours by transferring your site’s installer to Solarama in SolarEdge’s system. You keep full access to your own account, and we never need your password. We can’t monitor Enphase systems automatically yet, so if you have Enphase, please call us at 407-900-6055 before you pay.
• We check your system through SolarEdge’s portal for four problems: it has stopped reporting, it isn’t producing power, it’s showing a fault, or it’s producing less than it should. When we spot a problem, we’ll let you know what’s happening and what to do next.
• We remind you 30 days before your plan ends. After the end date we keep watching for 7 more days. If you haven’t renewed by then, monitoring stops. Renewing picks up where you left off, with nothing to set up again.
• For monitoring customers, we can help with manufacturer warranty claims. The manufacturer decides whether a claim is approved and how long it takes. Installing a replacement part is usually not covered by the manufacturer; it’s a paid visit, quoted for your OK first.
• Repair visits aren’t part of the plan. We’ll always quote them first.
• We can only see what your manufacturer’s portal reports, and we can’t monitor while your system or internet connection is offline or the portal is down. Monitoring helps catch problems early. It doesn’t guarantee your system’s production or your savings.

8 Equipment and manufacturer warranties

Solar panels, inverters, batteries and other equipment are covered by their manufacturers’ warranties, not by us. We don’t warrant equipment supplied, or work done, by other installers.

9 Text messages

10 Using our website

Information on our website is general and can change, including prices and availability. Your quote or booking confirmation is what applies to your job. Please don’t misuse the site or its forms.

11 Limits on our liability

To the fullest extent the law allows, we aren’t responsible for indirect or consequential losses, including lost solar production, lost savings or higher utility bills, and our total responsibility for any claim about a service is limited to what you paid us for that service. Nothing in these terms limits a responsibility that the law doesn’t allow us to limit, or your rights as a consumer under Florida law.

12 If something goes wrong

Please call or email us first. Most problems are quickest to fix that way. These terms are governed by Florida law, and any dispute will be handled in the courts of Orange County, Florida.

13 Changes to these terms

We may update these terms. We’ll post the new version here with a new date. The terms in place when you booked apply to that booking.

14 Contact us

• Solarama LLC , Florida license CVC57175
• Phone: 407-900-6055
• Email: support@solarama.us
• Monday to Saturday, 9am to 5pm Eastern. Closed Sunday.

See also our Privacy Policy .